Be advised that international shipments may experience delays due to the COVID-19 pandemic. Moreover, B-Epic is not responsible for packages you do not receive due to delivery issues caused by the pandemic in your area. As the consumer, it is your responsibility to be cognizant of mail service issues in your area and to track the shipment of your orders. Tracking is provided for all shipments; however, once the package leaves the United States that tracking may be behind due to delays in reporting in your area. If a package is missing in transit, it is the consumer’s responsibility to file a claim with the mail carrier service. We thank you for your patience and understanding during these unprecedented times.
At B-Epic we strive to ship orders immediately – normally within 1-2 business days of processing an order, so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or holidays. Also, please allow more time if you are outside the continental USA.
You (the customer) are responsible to track the delivery of your order once it has shipped from B-Epic. If you do not receive the package from the shipping carrier/postal carrier for any reason, you are solely responsible for contacting the shipping carrier/postal carrier to coordinate getting your package from them.
You (the customer) will be charged a USD $20.00 fee for B-Epic to reship an order to you due to your negligence in receiving the package or due to an incorrect shipping address provided by you. In which case, you must contact B-Epic Member Support within 30 days of the placing the order otherwise no replacement order will be shipped.
International Shipping Terms and Restrictions
By ordering from us you agree to these terms. You are advised to contact your country’s customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country’s customs office due to unauthorized product, contents, and/or ingredients, B-Epic is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country’s limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well documented official permits in advanced and not guaranteed to be approved by the other country’s customs office. Thank you for your understanding.
B-Epic products are backed by a 30-Day Money Back Guarantee. So, if for any reason you are unhappy with a product, you can return it within 30 days for a refund. To ensure your refund is processed quickly, follow the instructions for the Refund Policy below.
The Money-Back Guarantee is available only on regular size, single unit product purchases. Sample size, product packs (e.g., Epic Pack), multi-unit purchases (e.g., Buy 2 Get 1 Free), and Limited Time Offers do not qualify.
Be advised, there is a 25% restocking fee of the original purchase price for any product refund. Shipping and handling charges are non-refundable.
Please note, some international orders may qualify for a time extension; contact Member Support for details.
RETURNS AND REFUND POLICY
B-Epic has a 30-day refund policy on product purchases. Refunds are only available on regular size, single unit product purchases. Sample size, product packs (e.g., Epic Pack), or multi-unit purchases (e.g., Buy 2 Get 1 Free) do not qualify. Refunds are given based on the original purchase price. Be advised, there is a 25% restocking fee of the original purchase price for any product refund. Shipping and handling charges are non-refundable. The one-time sign-up fee for distributors is also non-refundable.
To be eligible for a refund of a product purchase, you must submit a refund request within 30 days of the original order date. Refunds are only given if this 30-day requirement is met. No exceptions can be made. Please note, some international orders may qualify for a time extension; contact Member Support for details.
To request a refund, submit a Support Ticket via your online B-Epic Back Office. Be sure to include the order number. Once the request is processed, Member Support will provide you with a Return Merchandise Authorization (RMA) number, which needs to be clearly printed on the outside of your return package. To be eligible for a refund, all unused portions of the product must be returned, and the return package must be postmarked within the 30 days of the original order date.
Be advised that we do not accept – nor issue a refund for – any package marked “return to sender” or “refused”. Nor do we accept C.O.D. returns. You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Shipping charges are not reimbursed unless the return is due to an error on our part (i.e., you received an incorrect or defective item).
Be advised that a refund will not be issued until after the returned product is received and processed by the B-Epic Fulfillment Center. Therefore, we recommend you get delivery tracking for your return package, so you have proof that it was shipped and delivered to B-Epic.
After we receive the return, the refund will be issued to your E-Wallet account or credit card.
If for any reason, you want to exchange the product you ordered for a different one, you can do so as long as the following criteria are met. Be advised, there is a 25% restocking fee of the original purchase price for any product exchange. In order to qualify for an exchange, the product to be returned must be unopened, in new condition, and include all original packaging materials. In addition, you must submit the exchange request within 30 days of the original order date. Please note, some international orders may qualify for a time extension; contact Member Support for details. You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Therefore, we recommend insuring your return package for your protection. The return package must be postmarked within the 30 days of the original order date. Exchanges are only given if all of these requirements are met. No exceptions can be made. To request an exchange, submit a Support Ticket via your online Back Office. Be sure to include the order number.